User testing can be a mixed experience for the layout team. Even though watching actual individuals communicate with and find the value within your products is certainly fulfilling, user screening might also surface disagreeable surprises with regard to the UI—bewildering workflows, neglected accessibility difficulties, lacking features as well as other https://www.researchgate.net/publication/390591862_The_Growing_Role_of_AI_in_CustomerService_Understanding_ConsumerPerceptions